With virtual conferences being a first for many of us, we wanted to provide you with a resource you can visit during CAASE20 for helpful advice and important updates.
I CAN'T CONNECT! I'M MISSING THE PRESENTATION!!!
Step 1: Do not panic. Step 2: Read the next FAQ.
Note: If you happen to miss some or all of a presentation, there is just a small one-hour window after the presentation ends when it will be offline. This is when the ON24 platform converts the presentation into a recording. So, let's say that a presentation runs from 11:00am - 11:30am and you missed it. From (approximately) 11:30am - 12:30pm, that presentation may not be available. After 12:30pm, it will be available on-demand. We are working with the presenters to keep these presentation available on-demand for as long as possible, but we highly encourage you to watch all recordings of interest before Sunday, June 21st. After that the files will be transitioned to the NAFEMS Resource Center, which is a lengthy process given the number of recordings.
What do I do if I encounter technical issues?
Prior to joining CAASE20, we recommend you review ON24's minimum requirements.
In particular, we're anticipating several questions which will come down to browser related issues. We recommend that you use Chrome (preferred), FireFox, or Safari. While ON24's website states that it supports IE and Edge, we've found that is not always the case.
When I join a webcast, why is the layout condensed into a small area / spread over such a large area?
As you can guess by reading this question, the reason comes down to your screen resolution settings. We optimized for 1920 x 1080 based on guidance we received from the platform provider, but some of you will have higher resolution settings and others will have lower resolution settings. You are always welcomed to resize the windows when you attend a session.
What if my question is not covered?
Take a moment to review ON24's Event Help guide.
What if my question is not addressed in any of the responses or links provided above?
If you have other queries regarding CAASE20, please contact email@example.com. With thousands attending, and a team of two managing this event, we'll do our best to respond to you as quickly as possible. We just ask for your patience and understanding if you do not receive an immediate response.